Shipping & Returns

1. Processing and transit

Confirmed, paid orders ship from US stock, typically within 1–2 business days. Expedited carriers are used for all shipments; tracking is provided by your account contact when the order is marked shipped.

2. Cold chain and packaging

Lyophilized compounds are stable at ambient temperature in transit and packaged with temperature-appropriate insulation where required. Upon receipt, store products per the specifications on the accompanying documentation.

3. Receiving and claims

• Inspect all shipments on arrival.
• Report damage, shortage, or discrepancy within 48 hours to sales@puritymedsupply.com with photos and lot numbers.
• Verified claims are resolved by replacement or credit at our discretion.

4. Returns

Because product integrity cannot be assured once material leaves our chain of custody, products are not returnable except for our error (wrong item shipped) or a verified conformance issue against the batch certificate of analysis. Do not return any product without a return authorization from sales@puritymedsupply.com.

5. Cancellations

Quote requests can be withdrawn at any time. After a quote is accepted, contact your account rep — unshipped orders can usually still be cancelled without charge.